Privacy Policy

Learn how we collect, use, and protect your personal information.

This privacy policy explains how our organisation collects, uses, and protects the personal data you provide when using our website.

Topics:

  • What data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • Your data protection rights
  • What are cookies?
  • How we use cookies
  • Types of cookies we use
  • Managing your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authority

What data do we collect?

NOVO.IM Limited collects the following data:

  • Personal identification information (name, email address, phone number, etc.)

How do we collect your data?

You directly provide NOVO.IM Limited with most of the data we collect. We collect and process data when you:

  • Register online or place an order for our products or services.
  • Voluntarily complete a customer survey or provide feedback via forms, message boards or email.
  • Use or browse our website through your browser’s cookies.

How will we use your data?

  • To process your order and manage your account.
  • To email you with offers on products and services we believe may be of interest.

If you agree, NOVO.IM Limited may share your data with group companies for marketing purposes. We may also share data with credit reference agencies where necessary to help prevent fraudulent activity.

How do we store your data?

NOVO.IM Limited securely stores your data within the European Union or other GDPR-compliant regions. We retain your information only for as long as it remains necessary for the purposes for which it was collected, or until you request its deletion.

Marketing

If you have opted in, we may send you information about our products, services, or those of our partners. You may opt out of marketing communications at any time by contacting us.

Your data protection rights

You have the following rights under data protection law:

  • The right of access – request copies of your personal data.
  • The right to rectification – request corrections to inaccurate or incomplete data.
  • The right to erasure – request deletion of your data under certain conditions.
  • The right to restrict processing – request limitations on how your data is used.
  • The right to object to processing – object to certain types of processing.
  • The right to data portability – request transfer of your data to another organisation or directly to you.

We will respond to requests within one month. You may contact us through our website to exercise any of these rights.

Cookies

Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour data.

How do we use cookies?

  • To keep you signed in.
  • To understand how you interact with our website and improve your experience.

Types of cookies we use

  • Functionality cookies: Remember your preferences such as language and location.
  • Advertising cookies: Collect browsing data to deliver more relevant ads.

Managing your cookies

You can configure your browser to refuse cookies. However, some features of the website may not function correctly without them.

Privacy policies of other websites

Our website contains links to external websites. This privacy policy applies only to our website, so please review the privacy policies of any sites you visit.

Changes to our privacy policy

We regularly review this policy and update it on this page where necessary. Last updated: 07 May 2020.

How to contact us

If you have questions about this privacy policy or wish to exercise your data rights, please contact us using the details provided on our website.

How to contact the appropriate authority

If you believe your data protection rights have not been handled appropriately, you can contact the Isle of Man Information Commissioner’s Office: www.inforights.im.