Frequently Asked Questions
Find straightforward answers to common questions about our services and how we work.
How We Can Help
Starting a new project or exploring fresh ideas often comes with plenty of questions. This page brings together clear, straightforward answers to the topics we’re asked about most.
From our process and pricing to our AI capabilities, development approach, and how we collaborate with your team - you’ll find useful guidance below. And if there’s something we haven’t covered, just get in touch. We’re always happy to help.
General Questions
Absolutely. You don’t need any background in branding, design, or marketing to work with us.
We guide you through the entire process in clear, simple language - no jargon, no overwhelm.
We focus on the decisions that matter: your goals, your audience, and the outcomes you care about. Our team handles the complexity behind the scenes so you can stay confident, informed, and in control.
We guide you through the entire process in clear, simple language - no jargon, no overwhelm.
We focus on the decisions that matter: your goals, your audience, and the outcomes you care about. Our team handles the complexity behind the scenes so you can stay confident, informed, and in control.
Yes - most clients come to us unsure of what they need.
You might have a vision, a problem, or a general sense that something isn’t working. That’s enough.
Through strategy workshops, discovery sessions, and audits, we help uncover opportunities, clarify direction, and define a practical plan for your brand, website, or marketing efforts.
You don’t need all the answers - that’s what we’re here for.
You might have a vision, a problem, or a general sense that something isn’t working. That’s enough.
Through strategy workshops, discovery sessions, and audits, we help uncover opportunities, clarify direction, and define a practical plan for your brand, website, or marketing efforts.
You don’t need all the answers - that’s what we’re here for.
That’s normal - and often a good sign.
As you see new designs, messaging, or campaign concepts, your ideas naturally evolve.
We work iteratively and collaboratively, meaning you’re never locked into a rigid direction.
If something changes, we reassess, estimate, and adjust the plan together to make sure we’re still on track toward the best possible outcome.
As you see new designs, messaging, or campaign concepts, your ideas naturally evolve.
We work iteratively and collaboratively, meaning you’re never locked into a rigid direction.
If something changes, we reassess, estimate, and adjust the plan together to make sure we’re still on track toward the best possible outcome.
We always begin by evaluating what you currently have.
Many brands simply need refinement - not a full rebuild.
We only recommend a full rebrand or website redesign if:
• Your brand no longer reflects who you are
• Your visuals or messaging feel outdated
• Your website is underperforming or hard to maintain
• The experience no longer meets customer expectations
If your existing foundation is solid, we’ll build on it - not replace it unnecessarily.
Many brands simply need refinement - not a full rebuild.
We only recommend a full rebrand or website redesign if:
• Your brand no longer reflects who you are
• Your visuals or messaging feel outdated
• Your website is underperforming or hard to maintain
• The experience no longer meets customer expectations
If your existing foundation is solid, we’ll build on it - not replace it unnecessarily.
Often, yes.
Before committing, we review the existing brand files, design systems, marketing assets, or website to understand quality, consistency, and technical structure.
If everything is in workable shape, we can step in seamlessly and continue where things left off.
If we spot risks or blockers, we’ll be transparent and recommend the safest, most cost-effective next steps - whether that’s refining, rebuilding parts, or starting fresh.
Before committing, we review the existing brand files, design systems, marketing assets, or website to understand quality, consistency, and technical structure.
If everything is in workable shape, we can step in seamlessly and continue where things left off.
If we spot risks or blockers, we’ll be transparent and recommend the safest, most cost-effective next steps - whether that’s refining, rebuilding parts, or starting fresh.
We support both.
Some clients hire us for a single website, campaign, or rebrand. Others partner with us long-term for ongoing marketing, content creation, or brand stewardship.
The level of engagement is flexible - we collaborate in the way that brings the most value to your business.
Some clients hire us for a single website, campaign, or rebrand. Others partner with us long-term for ongoing marketing, content creation, or brand stewardship.
The level of engagement is flexible - we collaborate in the way that brings the most value to your business.
Still Have Questions?
We’re always happy to help. If you’d like to talk through your project or ask something not covered here, get in touch.
Contact Us